Account and data deletion

Delete your EDUBase account or data

This page applies to EDUBase EMS and the EDUBase apps published by BS SOLUTIONS: EDUBase Admin, EDUBase Owners, EDUBase Teachers and EDUBase Parents. Your login is created by your school, so a deletion request can come from you or from your school.

How to request deletion

Email [email protected] with the subject Account deletion request, from the email address or phone number registered with your school.
Include your school code, your username or registered email, the app you use, and whether you want your whole account deleted or only some of your data (for example sign-in location history or AI assistant conversations).
We confirm your identity with you or your school, then complete the request within 30 days and reply to tell you it is done.

Staff can also ask their school owner to remove their login from EMS → Core Settings → Users & Privileges; we then delete the associated personal data as described below.

What is deleted

Your login, profile, contact details and app sign-in sessions
Device notification tokens and sign-in location records
Your AI assistant conversations and voice recordings
Usage analytics linked to your account

What may be kept

School records you entered for your school (students, fees, attendance, exams, staff and finance) belong to the school and stay under the school’s control. Ask your school to delete those.
Copies in security logs and backups are removed when those logs and backups are rotated out on their normal schedule.
Records we must keep by law, only for as long as the law requires.