If you mean a general ledger (GL) account in EDUBase, posted entries in the new ledger are never deleted; they are reversed, with both entries kept. If you mean a GLG account on another service, contact that provider.
What does GLG account mean in this question?
The phrase can point to more than one thing, so check which one you mean before you delete anything. Most school finance staff who search for it are thinking of a general ledger account, usually called a GL account, which is one head in the chart of accounts such as cash, tuition income or salaries payable.
GLG is also the name of other companies and services outside EDUBase. EDUBase cannot close or delete an account that belongs to another provider. Use that provider's own account settings or support channel for that.
- A GL account or GL group inside your school's EDUBase finance module.
- A staff login (user account) in your EDUBase portal.
- Demo or test data you want to clear before go-live.
- An account with an unrelated third-party service called GLG.
Can you delete a ledger account in EDUBase Finance & Accounting?
EDUBase lets you build your own chart of accounts and GL groups, each typed as asset, liability, equity, income or expense. Fee receipts, refunds and salaries post to those accounts automatically, and other items go in through journal entries or the Add Expense and Add Other Income screens.
In the new ledger, a posted entry is never edited or deleted. It is reversed, and both the original and the reversal stay on record. This is how a careful accounting system protects the audit trail, so an account that already has postings should be treated as part of your history, not as something to erase.
This guide does not describe a delete button for an account head itself. If you need an unused or mistaken account head removed, ask EDUBase Support before trying workarounds.
- Wrong amount or wrong account: post a reversal rather than looking for a delete option.
- Accounting periods can be closed so nothing more is posted into them.
- The General ledger and GL inquiry let you drill into an account's entries for a date range before you decide anything.
How do you correct a mistake without deleting anything?
Reversal is the standard fix. You reverse the wrong entry, then post the correct one. Both stay visible, so an auditor can follow what happened.
For fees, the Voided transactions list shows every cancelled fee transaction with who cancelled it and when. For salaries, payroll lets you reverse a salary paid by mistake.
- Open the account in GL inquiry and find the entry.
- Reverse the entry instead of editing it.
- Post the corrected entry to the right account.
- Check the trial balance afterwards.
What if you mean deleting a staff user account?
Staff logins are managed under Users, Privileges & Activity Log. An administrator can grant or limit screens and actions per user, restrict a user to certain campuses, and reset passwords.
If someone has left, the safest first step is to remove their rights and campus access so they can no longer reach any screen. The User Logging page keeps the record of who created, changed or deleted what, so the person's past actions stay traceable. If you want the login itself removed, confirm with EDUBase Support how that is done for your school.
- Remove screen and action rights first.
- Remove campus access.
- Keep User Logging history for accountability.
How do you clear demo or test data?
If your aim is to wipe test records before real use, EDUBase has a controlled Data truncate function. It is available only under strict rights, and the action is logged. Because it clears data, take care over who holds that right, and talk to EDUBase Support before using it on a school that already holds real records.
- Use it for demo or test data only.
- Limit the right to one senior person.
- Confirm the scope with Support first.
Who should you contact for help?
For anything involving removal of accounts or data, write to [email protected] or call EDUBase Support on +92 306 9580389. Live support runs 9:00 AM to 5:00 PM on working days. The in-app AI assistant and tutorial videos are available round the clock, and the assistant understands English and Roman Urdu.
What 'delete GLG account' can mean and how to handle each case
| Situation | How EDUBase treats it | Your next step |
|---|---|---|
| Wrong ledger entry | Posted entries are reversed, never deleted | Reverse it and post the correct entry |
| Unwanted GL account head | Not described as a delete action here | Ask EDUBase Support |
| Cancelled fee payment | Listed under Voided transactions | Review who cancelled it and when |
| Salary paid by mistake | Payroll allows a reversal | Reverse it, then pay correctly |
| Leaving staff member | Rights and campus scope can be removed | Remove access, keep User Logging history |
| Demo or test data | Data truncate (controlled), logged | Use under strict rights after checking with Support |
| Account with another company named GLG | Outside EDUBase | Contact that provider directly |
Related modules
- Finance & Accounting — Chart of accounts, journals, ledgers, trial balance, P&L and balance sheet, fed by fees and payroll.
- Users, Privileges & Activity Log — Give each staff member exactly the screens and actions they need, and see who changed what.
- Fee Management & Challans — Fee plans, monthly challans, discounts, family payments and receipts, without spreadsheets.