Ask your school's fee office to print the challan again from EDUBase. It can print single, family or compact vouchers, and the reprint carries the consumer number used for bank payment.
What should I do first if I have lost my child's fee challan?
Do not worry and do not pay the amount twice. A fee challan is a record that lives in the school's system, so the paper you lost is only a printout. The school can print it again whenever you ask.
The quickest route is to contact the school's fee or accounts office, by phone or in person, and give your child's name, class and family number if you know it. The office finds the challan in EDUBase and prints it for you.
- Tell the office which month or instalment you want to pay.
- Mention if you have several children in the school, so the family voucher can be printed together.
- Ask for the printout before you go to the bank, so you carry the correct amount and consumer number.
How does the school print a duplicate fee challan?
In EDUBase, the Fee Management module has a Pay or print challans function. Office staff can print a single challan, a family challan, or a compact version with several vouchers on one page. Nothing has to be created again, because the challan already exists.
If you have more than one child studying at the school, siblings can be linked under one family number. That lets the office print vouchers for the whole family and take one payment for all of them.
- Single challan: one child, one month.
- Family challan: siblings together under one family number.
- Compact multi-per-page vouchers: useful when several months are being printed at once.
Will the amount on the reprint be correct?
The reprint shows what the school's system holds today. Unpaid balances roll into the next challan, and a month-wise breakdown of old dues can print on the voucher if the school has chosen that setting. If a fine or extra charge was added to a challan that was already generated, the printout will include it.
If the amount looks different from what you remember, ask the office to explain the heads on the voucher. Fees can also change if a discount was approved or a fee plan was updated, and the school can show you the details.
- Check the child's name, class and month on the voucher.
- Check the arrears line if there are earlier unpaid months.
- Ask about any fine or discount you do not recognise.
Can I pay at the bank with a duplicate challan?
Where the school has switched on bank collection, each challan prints a consumer number. Parents can use it at a partner bank branch, ATM, mobile banking app or a 1Bill or 1LINK channel. The banks connected through EDUBase are HBL, Bank Alfalah, Meezan Bank, PayPro and KuickPay.
Bank collection is enabled per school and per bank, so confirm with your school which options it offers. Counter payment at the school remains available alongside it.
- When you pay, the bank contacts EDUBase and the challan is marked paid.
- A challan that is already paid answers as paid to any later inquiry, so a family cannot be charged twice.
- The payment then appears in Payment History at the school.
Can I see what I owe in the Parents App?
The EDUBase Parents App for Android lets parents follow their child's fees along with attendance, marks, diary and notices. You log in with a one-time code sent to the registered mobile number.
If a school restricts some app features for families with overdue fees, fee details and contact us are never blocked. So you can still check what is due and reach the school, even when other features are limited. Whether a printable voucher is available in the app depends on your school, so ask the fee office.
- Use the app to confirm the amount before visiting the school.
- Use contact options in the app to reach the school if you cannot visit.
- If the one-time code does not arrive, the school can look up or issue it for you.
What if I already paid and then lost the voucher?
If you paid at the bank or at the counter, ask the office to check Payment History for your child or family. Every payment a student or family has made is listed there, and bank payments appear like any other payment.
If you paid at the counter, the school can print the receipt again. When a parent pays several months at once, the school can print one consolidated receipt instead of a slip for each month.
- Keep your bank slip or app confirmation until the school confirms the payment.
- Give the office the payment date and the amount.
- Ask for a receipt copy if you need it for your records.
Ways to deal with a lost fee voucher
| Option | What you need | What happens |
|---|---|---|
| Ask the fee office for a reprint | Child's name, class and family number | Staff print the existing challan again as a single, family or compact voucher |
| Pay at the school counter | Child's name and the month to pay | The office takes full or partial payment and prints a receipt |
| Pay at the bank using the consumer number | The reprinted voucher, if the school has bank collection enabled | The bank contacts EDUBase and the challan is marked paid |
| Check the Parents App | Your one-time login code | You can see fee details and contact the school; fee details are never blocked |
| Ask about a payment already made | Payment date and amount | The office checks Payment History and can print the receipt again |
Related modules
- Fee Management & Challans — Fee plans, monthly challans, discounts, family payments and receipts, without spreadsheets.
- Bank Fee Collection — Parents pay at the bank, in their banking app or at a kiosk; EDUBase posts it automatically.
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Fee Reports & Defaulters — Know what was billed, what was collected and who still owes, per class, family or month.