Differences usually come from the campus selected, the date or period viewed, payments awaiting approval, or a report that freezes figures at billing time. Check these first; if the figures still differ, contact EDUBase Support.
Is the Owner App meant to show the same figures as the web portal?
Yes, in purpose. The web dashboard and the Owner App both give the owner or principal today's income, expenses and net balance, attendance, new admissions and leavers, fee defaulters, staff attendance and the report cards, per campus or combined.
So when two screens disagree, the cause is usually that they are not showing the same slice of data: a different campus, a different date, or a different report. The sections below go through these in the order that most often explains the gap.
Are both screens set to the same campus?
This is the first thing to check for a school with more than one campus. Both the web dashboard and the Owner App let you switch campus or view all campuses. One may be set to a single campus while the other shows the combined figure.
On the web portal, multi-campus schools switch campus from the top bar. If the Owner App shows a larger or smaller number than the web portal, confirm that both are set to the same campus, or both to all campuses.
- Set the web portal and the Owner App to the same campus before comparing.
- Compare a combined figure with a combined figure, not with one campus.
- A staff login can be limited to certain campuses, so a user may see fewer campuses than the owner does.
Are you comparing the same date or period?
The Daily P&L shows today's income, expenses and net balance. A monthly P&L, a cash report or a fee report covers a different period, so the totals will not match even when both are correct.
Also check the report's date range. A day-wise report and a month-wise report of the same collection give different totals by design.
Could approvals or payment channels explain the gap?
Payments and discounts can be set to wait for a manager's approval. Where this is switched on, an amount that is entered but not yet approved may appear in one view and not in another. The Fee Audit Report, for example, shows collected fees as cleared, awaiting approval and total, so you can see which part is which.
Bank payments post in real time and appear in Payment History and Day Wise Paid Challans like any other payment. If a family says it has paid at the bank, look in those two screens for the payment before assuming a figure is missing.
- Check whether any payments or discounts are still awaiting approval.
- Look at the cleared and awaiting approval columns separately.
- Use Day Wise Paid Challans to see collection by day and by user.
Is it the same report on both sides?
Some reports are built to stay fixed. The Fee Audit Report shows historical fee collection by the class and session at the time of billing, so it is not changed by later promotions. A report that groups students by their current class will therefore show different class-wise figures after a promotion.
Fee defaulter reports also come in three forms: by total amount, by family or by month. A family count and a student count of the same dues will not match. Make sure the two screens use the same report type before you treat the difference as an error.
Why might a figure be missing altogether?
A missing figure is most often a rights or scope matter. EDUBase lets each user see only the screens, actions and campuses granted to them. A staff member who opens the same report may see less than the owner.
If you have just updated the Owner App or the portal, note that new features and app updates are delivered by the EDUBase team to every school without any installation on the school's side. The Owner App is available on Android. If a screen looks different from what a colleague describes, check that you are both signed in to the same school and looking at the same screen.
- Check the user's privileges and campus scope on the web portal.
- Open User Logging to see who changed a record, with the changed fields highlighted.
- Ask the in-app AI assistant in English or Roman Urdu for the exact screen.
What should I do if the figures still do not match?
Note the screen, the campus, the date range and the two figures, with a screenshot from each side. Then contact EDUBase Support by WhatsApp group, phone (+92 306 9580389) or the in-app assistant. Live help is available from 9:00 AM to 5:00 PM on working days.
Checks to run when Owner App and web portal figures differ
| Check | What to compare | What it can explain |
|---|---|---|
| Campus selection | Campus chosen in the Owner App and on the web portal | One side shows a single campus, the other all campuses |
| Date or period | Daily P&L against monthly P&L or cash report | Totals that cover different periods |
| Approval status | Cleared and awaiting approval amounts | Payments or discounts not yet approved |
| Payment source | Payment History and Day Wise Paid Challans | Bank or counter payments you expected to see |
| Report type | Fee Audit Report against current class-wise views | Frozen billing-time figures after promotions |
| Defaulter view | By amount, by family or by month | Family counts that differ from student counts |
| User rights | Privileges and campus scope of the login | Screens or campuses that are hidden from a user |
Related modules
- Owner Dashboard & Reports — Daily P&L, collections, attendance and strength at a glance, on the web and in the Owner App.
- Fee Reports & Defaulters — Know what was billed, what was collected and who still owes, per class, family or month.
- Bank Fee Collection — Parents pay at the bank, in their banking app or at a kiosk; EDUBase posts it automatically.
- Users, Privileges & Activity Log — Give each staff member exactly the screens and actions they need, and see who changed what.
- School Setup & Multi-Campus — Campuses, classes, sections, sessions, academic year and reference lists, set once and reused everywhere.
- AI Assistant & Automation — Ask the built-in assistant in English or Roman Urdu, speak instead of type, and let it fill forms.