Complaints and suggestions parents send from the Parents App arrive in one queue, in the Complaints and Suggestions report. Parent messages appear under Messages in the top bar of the web portal and in the Teacher and Owner apps.
Where do parent complaints and suggestions appear?
Everything a parent sends as a complaint or suggestion from the Parents App is collected in one place, the Complaints and Suggestions report. You do not have to ask each class teacher or check separate inboxes.
This sits with the Daily Diary, Notices and Houses features, alongside the Student Diary and Notice Board and News. The principal or an authorised member of the office can open the report and see what has come in.
- One queue for complaints and suggestions from every parent using the app
- A single report instead of scattered phone calls and notes
- Student leave applications from parents are handled separately, under Student Leave Approval
Where do parents' direct messages to the school appear?
Messages is in the top bar of the web portal. It is also inside the Teacher, Parents and Owner apps. Staff, teachers, parents, students and the owner each sign in through their own app and meet in the same conversation thread.
A phone notification tells the recipient that a message has arrived, but the message itself stays inside the platform.
- Web portal: Messages in the top bar
- Teacher App and Owner App: the same conversations
- Parents App: where the parent writes and reads replies
How does the school decide who may message whom?
Communication Settings lets the school decide whether parents may message teachers directly and which staff are reachable. A principal who prefers that parents write only to the office can set it that way.
Every message is screened for personal contact details, such as phone numbers, before it is stored. This keeps conversations on the school's own platform.
- Choose whether parents may message teachers directly
- Choose which staff are reachable
- Contact guard screens phone numbers and similar details
What record exists if a parent disputes what was said?
The Communication Report lets you review or export conversations when a complaint needs the facts. Anyone can flag a thread for review, which helps the principal notice a conversation that needs attention.
The owner can see conversations across campuses in the Owner App. The school can also switch on an optional scheduled review of flagged conversations as part of its own oversight.
- Communication Report to review or export conversations
- Flag a thread for review
- Owner oversight across campuses in the Owner App
How do complaints connect to the rest of the child's record?
Student 360° shows meetings and complaints for a child on the same page as attendance, marks, fee standing and conduct. Before you meet a family, you can see the whole picture in one view.
If a family is not receiving the school's replies, Parent App Analytics shows adoption by class and section. The Parent App OTP Portal lets staff look up or issue a parent's one-time login code when the SMS does not arrive.
- Student 360° for the child's complaints, PTM notes and siblings
- Parent App Analytics to see which classes are not using the app
- Parent App OTP Portal for login help
Where each kind of parent communication is seen
| What the parent sends | Where the school sees it | Useful for the principal because |
|---|---|---|
| Complaint or suggestion | Complaints and Suggestions report | All items arrive in one queue |
| Direct message to a teacher or office | Messages in the web portal top bar, Teacher App and Owner App | Everyone meets in the same thread |
| Disputed conversation | Communication Report | Gives the record when somebody asks what was said |
| Concerning thread | Flagged thread | Anyone can flag it for review |
| Leave application | Student Leave Approval | Approved separately from complaints |
| Child-level history | Student 360° meetings and complaints | Shows context beside attendance, marks and fees |
Related modules
- Communication Center (Messages) — Secure in-app messaging between teachers, parents, students, admins and the owner, with a record.
- Daily Diary, Notices & Houses — Homework diary from the Teacher App, notices to parents, complaints handling and house system.
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Student 360° — One child, one screen: profile, attendance, marks, position, fee, conduct, meetings and siblings.
- SMS, WhatsApp & Notifications — Reach parents by SMS, WhatsApp, branded SMS or app notification, from every screen that matters.
- Owner Dashboard & Reports — Daily P&L, collections, attendance and strength at a glance, on the web and in the Owner App.