Yes. Parent App Privileges in the web portal let you warn or block Parents App features by months overdue, with per-student overrides; fee details and contact us are never blocked.
Can a school limit the Parents App when fees are pending?
Yes. The web portal gives the school control over the Parents App, including feature restrictions for families with pending fees. You set the rules centrally from the portal, so nothing needs to change on parents' phones.
The restriction is tied to how many months a family is overdue, so a family that is one month behind can be treated differently from a family that is several months behind.
What does Parent App Privileges let you control?
Parent App Privileges is the screen where the school decides what happens to app features as dues age. You can choose to warn the family or to block a feature.
- Warn or block app features by months overdue.
- Set per-student overrides, for example for a child whose family has agreed a payment arrangement.
- Fee details and contact us are never blocked, so a family can always see what they owe and reach the school.
Why are fee details and contact us always available?
A parent who cannot see the amount due or cannot contact the school has no easy way to settle the matter. Keeping these two areas open means a restriction leads to payment or a conversation, not to frustration or a complaint.
The Parents App otherwise covers attendance, fees, marks, diary and notices, leave applications, messages to the school and PTM invitations. Privileges decide which of those features a family with overdue fees can still use.
How do you avoid unfair restrictions?
Restrictions are only as accurate as the fee records behind them. Payments taken at the counter, collected by family, or made through a partner bank are posted against the same challans, so the fee records should show who has actually paid.
Before you tighten the rules, check the defaulter reports and use per-student overrides for exceptional cases. A warning stage before a block is a sensible middle step for most schools.
- Review fee defaulters by total amount, by family or by month.
- Start with warnings, then move to blocks at a later month.
- Use per-student overrides for agreed exceptions.
What else helps parents who cannot log in?
Parents log in to the Parents App with a one-time code. If the SMS does not arrive, staff can look up or issue the code from the Parent App OTP Portal.
Parent App Analytics shows adoption by class and section, so you can see which classes have few active users before you rely on the app to carry fee messages.
Fee reminders can also go out by SMS, WhatsApp or app notification, so a restriction does not have to be the first or only message.
How do the options compare?
The table summarises the choices the school has for a family with overdue fees.
Ways to respond to overdue fees in the Parents App
| Option | What it involves | What the family still sees |
|---|---|---|
| Warn only | Feature stays usable with a warning, set by months overdue | All features, with the warning |
| Block selected features | Feature is blocked by months overdue, as the school chooses | Fee details and contact us, plus any features not blocked |
| Per-student override | An exception set for one child regardless of the general rule | Whatever the override allows |
| Reminders without restriction | Defaulter reminders by SMS, WhatsApp, branded SMS or app | Full app access |
Related modules
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Fee Reports & Defaulters — Know what was billed, what was collected and who still owes, per class, family or month.
- Fee Automation — Let the system generate challans, apply late fees and chase defaulters on schedule.
- SMS, WhatsApp & Notifications — Reach parents by SMS, WhatsApp, branded SMS or app notification, from every screen that matters.