Open Parent App Analytics in the EDUBase web portal to see adoption by class and section, meaning who has installed the Parents App and who logs in. The Owner App also shows how many parents use the app.
Where can I see how many parents use the Parents App?
The main place is Parent App Analytics in the web portal. It reports adoption by class and section, so you see which parts of the school have parents installed and logging in, and which do not.
The Owner App gives a quicker view on your phone. Its subscription and app analytics section shows how many parents use the app, which suits a principal or owner who checks in during the day rather than at a desk.
What does Parent App Analytics tell me?
The report is grouped by class and section. This matters because one school-wide figure hides the real picture. A school may have strong use in the primary wing and very little in the senior classes, and only a class-wise view shows that.
It measures two separate things: who has installed the app and who actually logs in. Installing is a one-time act, while logging in shows that the parent finds the app worth opening.
- Adoption by class and section, so you know which classes to push.
- Installed versus logging in, so you can tell curiosity from regular use.
- A starting point for follow-up with class teachers where use is low.
How do I turn low adoption into higher adoption?
Once the analytics show a weak class, the next step is to reach those families and remove whatever stops them. EDUBase gives the office a few tools for this on the web portal.
Parents sign in with a rotating one-time code sent to their registered mobile. When that SMS does not arrive, a common reason for parents giving up, staff can use the Parent App OTP Portal to look up or issue the code.
- EDUBase App Links: store links and download links you can copy into a message to families.
- Parent App OTP Portal: staff can look up or issue a parent's one-time login code when the SMS does not arrive.
- Notice Board and News: announcements appear in the Parents App with read tracking, so parents have a reason to open it.
- Announcements from the Owner App: notices you create there reach the Parents App.
Can I use fee status to encourage parents to install the app?
Parent App Privileges lets the school warn or block certain app features for families with pending fees, based on months overdue. You can also set overrides for individual students.
Fee details and Contact Us are never blocked, so a family can always see what it owes and reach the school. Decide this policy with your principal and finance officer before switching it on, because it changes what parents see.
Which view suits which person?
The table below sets out where each question is answered. Use the web portal for class-level planning and the Owner App for a quick check across campuses.
What should I check each term?
Adoption is not a one-off project. New admissions arrive every session and phone numbers change, so a short routine keeps the numbers healthy.
- Open Parent App Analytics and note the classes with the lowest use.
- Send the app links to families in those classes by SMS, WhatsApp or notice.
- Ask the office to help parents who report missing one-time codes.
- Review again after the next fee cycle or parent-teacher meeting and compare.
Where to find Parents App usage and how to act on it
| Question | Where to look | What you get |
|---|---|---|
| Which classes have parents installed and logging in? | Parent App Analytics (web portal) | Adoption by class and section |
| How many parents use the app overall? | Owner App, subscription and app analytics | A quick count on your phone |
| A parent cannot log in | Parent App OTP Portal | Look up or issue the one-time login code |
| Families need the download link | EDUBase App Links | Store and download links to copy into a message |
| Control what unpaid families see | Parent App Privileges | Warn or block features by months overdue, with per-student overrides |
| Reach all parents with an announcement | Owner App announcements or Notice Board and News | Notices in the Parents App, with read tracking on the Notice Board |
Related modules
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Owner Dashboard & Reports — Daily P&L, collections, attendance and strength at a glance, on the web and in the Owner App.
- SMS, WhatsApp & Notifications — Reach parents by SMS, WhatsApp, branded SMS or app notification, from every screen that matters.
- Communication Center (Messages) — Secure in-app messaging between teachers, parents, students, admins and the owner, with a record.