Most often the school has chosen to hide marks in the Parents App until it releases them, for example at the parent-teacher meeting. Ask the school office to check the show or hide setting for that exam.
Why would marks entered by the teacher not appear in the Parents App?
Entering marks and showing them to parents are two separate steps in EDUBase. The school can enter results on the award list straight away and decide later when parents may see them.
This is a deliberate option, not a fault. Many schools enter marks early and release them at the time of the parent-teacher meeting (PTM), so that parents hear the results together with the teacher's comments.
What are the most common reasons a result is missing?
Work through the likely causes in this order. The first one explains most cases.
- The school has set marks to hidden in the Parents App and has not released them yet.
- The marks were entered for a different exam, subject or class than the one you are looking at.
- The award list is not complete, so some subjects have no marks yet.
- You are looking at the wrong child's profile, which matters if you have more than one child at the school.
- The app has not refreshed, or you are using an old version of the app.
- The login is not working properly, for example the one-time code did not arrive.
What can a parent check before contacting the school?
A few quick checks can save a phone call. The Parents App is an Android app, so make sure you are using the current version from Google Play.
Close and reopen the app, then check you have selected the correct child. If you have more than one child, look at each profile in turn.
- Check that your phone has a working internet connection.
- Update the app from Google Play and reopen it.
- Select the right child and the right exam.
- Check whether the school has told you when results will be shared, for example on the PTM date.
What should the school check if marks still do not show?
The school office can check the setting that shows or hides marks in the Parents App for that exam. If it is set to hide, it can be changed once the school is ready to release results.
The office can also open the award list for that class, subject and exam to confirm that marks were saved and no subject is empty. If a parent cannot log in, staff can look up or issue the parent's one-time login code from the Parent App OTP Portal.
Does a fee balance affect what a parent sees in the app?
It can. The school can choose to warn or block certain app features for families with overdue fees, based on months overdue, and it can make exceptions for individual students. Fee details and contact us are never blocked.
If marks are missing and your account has pending fees, ask the school whether such a restriction applies to your child. This is a school policy setting, not a fault in the app.
Which cause matches which fix?
The table below links each cause to who normally resolves it.
Common causes of a missing result in the Parents App and who resolves them
| Cause | What you see | Who fixes it |
|---|---|---|
| Marks hidden by the school | Other app sections work, results are empty | School office changes the show or hide setting |
| Wrong exam or child selected | Results appear for another exam or child | Parent selects the correct one |
| Award list incomplete | Some subjects missing | Teacher or office completes the marks entry |
| Old app version or no refresh | App looks outdated | Parent updates from Google Play |
| Login problem | Cannot sign in or code does not arrive | School staff use the Parent App OTP Portal |
| Feature restriction for overdue fees | Some app features are limited | School reviews the Parent App Privileges setting |
Related modules
- Examinations & Results — From subjects and grading policy to award lists, result cards and date sheets.
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Examination Reports & Teacher Performance — Class results at every angle, plus a teacher-by-teacher view of exam outcomes.
- SMS, WhatsApp & Notifications — Reach parents by SMS, WhatsApp, branded SMS or app notification, from every screen that matters.