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Guide

Front Desk: Record Visitors and Issue Gate Passes

Register each visitor at reception, let the guard check them in and out on the Gate Entry screen, and issue a Student Leave / Exit Pass when a child leaves early. EDUBase's Front Desk module keeps the times and reports.

What does a school front desk need to record?

A school gate sees parents, vendors, officials and job candidates every day. Without a record, nobody can say who entered, whom they met or when they left. A paper register is slow to search and easy to lose.

EDUBase Front Desk & Visitor Management covers the whole chain: reception, the guard at the gate, meetings and early student exits. All four steps are kept in one place, so the principal can review them later.

  • Who the visitor is and why they came
  • Which person or office they were sent to
  • When they entered and left
  • Whether a meeting took place and what was decided
  • Which students left early and who collected them

How do I register a visitor at reception?

Open Register Visitor and enter the visitor's name, the purpose of the visit, whom they wish to see and which office they are being sent to. The purposes and offices come from your own lists, which you set up once in Visitor Settings.

Keeping these lists tidy means every entry uses the same wording. That makes the later reports far more useful than free-text notes.

  • Name of the visitor
  • Purpose of the visit
  • Whom they are meeting
  • Office they are sent to

How does the guard check visitors in and out?

The security guard works from the Gate Entry screen. When a registered visitor arrives, the guard checks them in. When they leave, the guard checks them out, so the school has both times.

This also shows who is still inside the campus at any moment, which matters at closing time and during emergencies.

How do I book a meeting with the principal or a teacher?

Use Visitor Meetings to book a meeting with the principal or a teacher. After the meeting, record what was decided. A parent who returns a month later can then be dealt with using the earlier outcome in front of staff.

This avoids visitors waiting at the gate with no one knowing whether they were expected.

How do I issue a gate pass for a student leaving early?

Use Student Leave / Exit Pass to allow a child to leave mid-day. Note who collected the child and when. The time is logged, so the school can answer a parent's question about when their child left and with whom.

Make it a rule that the guard releases a child only against an issued exit pass.

  • Issue the pass from the front desk after the class teacher or principal agrees
  • Record the person who collected the child
  • Let the guard check the pass before the child leaves

What reports show visitor traffic?

The Visitor Dashboard and Reports show how many visitors came, for what purpose and how long they stayed. Use them to spot busy hours, repeated visits and long waits.

Access to these screens can be limited by user privileges, so reception staff, guards and managers see only what they need.

Front Desk screens and what each one is used for

ScreenUsed byWhat it records
Register VisitorReceptionName, purpose, whom to see, office sent to
Gate EntrySecurity guardCheck-in and check-out of visitors
Visitor MeetingsReception or office staffBooked meeting with principal or teacher and the decision
Student Leave / Exit PassFront deskEarly exit of a child, who collected them and when
Visitor Dashboard and ReportsPrincipal or adminVisitor numbers, purposes and length of stay
Visitor SettingsAdministratorYour own list of offices and purposes

Related modules

Frequently asked questions

Can the guard and reception use different screens?
Yes. Reception registers visitors on Register Visitor, while the guard uses the Gate Entry screen for check-in and check-out.
Can I set my own visit purposes and offices?
Yes. Visitor Settings holds your own list of offices and purposes, which the registration screen then uses.
Does an exit pass record who took the child?
Yes. Student Leave / Exit Pass lets you note who collected the child and logs the time.
Can I record the outcome of a meeting?
Yes. Visitor Meetings lets you book a meeting with the principal or a teacher and record what was decided.
How can I see how long visitors stayed?
The Visitor Dashboard and Reports show visitor numbers, purposes and how long they stayed.
Can I limit which staff see front desk screens?
Yes. Users, Privileges & Activity Log lets you grant screens and actions per user or role.

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