Open the SMS Report or Family SMS Report to see what was sent and to whom, and the App Notification Report for Parents App alerts. To resend, select the families who were missed in SMS Blaster and send again, or reach them by WhatsApp or a Parents App notification.
Where can I see which SMS messages were sent to parents?
EDUBase keeps delivery logs for every message the portal sends. The SMS Report lists individual messages, the Family SMS Report groups them by family, and the App Notification Report shows notifications sent to the Parents App. Together they tell you what went out and to whom.
For WhatsApp, the WhatsApp Service screen shows your WhatsApp balance, sending statistics and message history in one place.
- SMS Report: individual SMS messages and their recipients
- Family SMS Report: the same messages viewed family by family
- App Notification Report: push notifications sent to the Parents App
- WhatsApp Service screen: balance, sending statistics and message history
Does a sent SMS mean the parent actually received it?
Not always. In general, a message leaving a school system is only the first step: the mobile network, the operator and the parent's handset all have to accept it. A phone that is switched off, out of coverage or has a full inbox may receive the message late or not at all.
If you use a branded or masking SMS gateway, the provider usually keeps its own delivery records, which you can check with them. If you use the Free SMS Sending App, the messages go out from your school's own SIM, so the phone needs to be on, connected and have an active SMS package.
How do I resend an SMS to parents who missed it?
Compare the report with the families you meant to reach, then send again only to those who were missed.
SMS Blaster lets you send a message to any selection of students, families, classes or staff, so you do not have to message the whole school a second time.
- Open the SMS Report or Family SMS Report and filter to the message you sent
- Note the families or students who are missing or whose number looks wrong
- Open SMS Blaster and select just those students, families or classes
- Choose the same wording or SMS template and send
- For fee reminders, the fee defaulter reports also have SMS and WhatsApp actions, so you can resend from the defaulter list itself
Why do some parents keep missing messages?
The most common cause is a wrong or outdated mobile number on the student's record. Correct the guardian details on the student profile; if many records need the same change, use bulk update in Student Management.
If a whole campus received nothing, check that campus's sending setup. The Free SMS Sending App sends the portal's SMS queue campus by campus, so the phone assigned to that campus must be running. For a branded gateway, check SMS Gateway Settings.
Should I use WhatsApp or the Parents App as a back-up?
Yes, for parents who repeatedly miss SMS. Fee challans, absentee alerts, marks, notices, reminders and PTM invitations can go out as SMS, WhatsApp or Parents App notifications.
Notices posted on the Notice Board and News appear in the Parents App with read tracking, which gives you a clearer view of who has seen an announcement. Parent App Analytics shows which classes and sections have installed and log in to the app, so you know where to encourage adoption.
Ways to reach parents and how to check each one
| Channel | How it sends | Where to check what was sent | What to check if parents missed it |
|---|---|---|---|
| Free SMS Sending App | From the school's own SIM on an Android phone, campus by campus | SMS Report and Family SMS Report | The phone is on and connected, and the SIM has an active SMS package |
| Branded SMS gateway | Through a masking/branded provider set up in SMS Gateway Settings | SMS Report and Family SMS Report, plus the provider's own records | Gateway settings are correct and the provider account is active |
| WhatsApp Service | The school's own WhatsApp number linked by QR, via the hosted service or the desktop sender | WhatsApp Service screen: balance, statistics and message history | The number is still linked; with the desktop sender, the school PC is on |
| Parents App notification | Push notification to the EDUBase Parents App | App Notification Report | The parent has installed the app and logged in; see Parent App Analytics |
Related modules
- SMS, WhatsApp & Notifications — Reach parents by SMS, WhatsApp, branded SMS or app notification, from every screen that matters.
- Parents App Controls — See adoption, control what unpaid families see, and manage parent logins from the web portal.
- Student Management & Admissions — Every student record, from first enquiry to leaving certificate, in one place.
- Fee Reports & Defaulters — Know what was billed, what was collected and who still owes, per class, family or month.
- Student Attendance — Mark attendance from the class register, the Teacher App, a QR scan or a gate device, and tell parents instantly.
- School Setup & Multi-Campus — Campuses, classes, sections, sessions, academic year and reference lists, set once and reused everywhere.