Every EDUBase login has its own list of cash and bank accounts it may receive fee payments into. A user can only choose an account from that list, and since 26 September 2026 a payment into any other account is refused when it is saved.
What a clerk sees
On Admissions → Pay or Print Fee Challans (Pay Current Month, Pay & Print All Dues), Fee Defaulters Total Amount → Pay, Direct Payment and the Multiple Challan Payments box, the Payment Receiving Account list shows only the accounts ticked for that login.
- If nothing is ticked, the page still opens and shows the dues, a note says “This login cannot take payments yet”, and Submit stays grey.
- If the account was removed while the page was open, saving is refused with a message naming the account. Reload the page after the setting is changed.
Who can fix it, and where
A school administrator — anyone who can open Admin → Users & Privileges:
- Open Admin → Users & Privileges.
- Press the edit (pencil) button on the user.
- Scroll to Cash Account Privileges and tick the accounts that person may collect into — for example Cash in Hand for a counter clerk, or a bank account for whoever posts bank deposits.
- Save, then ask the user to reload their page.
The same list controls the Discount / Bad Debt Account box: without a discount account ticked, the user can still take payments but cannot record a discount.
Good practice
- Give each collector only the account their money actually goes into — the Day Wise and Fee Audit reports then show who collected into what.
- An account must exist under Finance → GL Accounts in the Current Assets group before it can be used to receive fees.
- Online bank payments (KuickPay, Alfalah, PayPro and similar) are posted by the bank itself and are not affected by this setting.