The problem
A letter template that has the words S/O, he, his or him typed into it prints exactly those words for every employee — so an experience letter for a female teacher reads "S/O … during his tenure, he performed…". That is an embarrassing document to hand over.
The fix: Gender Words tags
On HRM › Manage Print Template (and HRM › Manage Docs) there is a tag group called Gender Words. Click a tag to copy it and paste it where the fixed word was. At print time each tag becomes the right word for that employee, read from the Gender field on the employee form.
[son_daughter_of]→ S/O or D/O[mr_ms]→ Mr. or Ms.[he_she]→ he or she ·[he_she_capital]→ He or She (start of a sentence)[his_her]→ his or her ·[his_her_capital]→ His or Her[him_her]→ him or her
If an employee has no gender recorded, the tag prints the neutral form (S/D/O, he/she, his/her) rather than guessing — set the gender on the employee form and reprint.
Example
[emp_name], [son_daughter_of] [emp_father_name], worked with us as [designation_name]. During
[his_her] tenure [he_she] performed [his_her] duties with full dedication.
The shipped letters
The Experience Letter that EDUBase provides was corrected on 2026-09-21 to use these tags, and the old separate "Male" and "Female" copies became one template, "Employee Experience Letter", which prints correctly for everyone. The Character Certificate, Bank Account Open Letter and Teacher Appointment Letter were proofread and use the tags too. A school that had already edited its own copy keeps its wording — open the template, replace the fixed words with the tags above, and save.