Open Complaints and Suggestions
Open General → Complaints/Suggestions Report.
Choose your layout
Classic opens first unless you save another default. Try the new layout and View old layout switch both ways. A layout in the page address takes priority for that visit. Failed default saves retain your previous choice and offer Retry. Switching layouts retains your selected list, category filter, server page, open reply and current inputs, along with the page address. Switching layouts does not save a reply or delete a message.
Choose a list
The landing page makes no complaint read until you choose Resolved Complaints, Unresolved Complaints, Addressed Suggestions or Unaddressed Suggestions. The Category Filter keeps its Academic and Non Academic choices. Previous and Next use the server pages; no search, export or selection action is added. Print keeps the current page and original form.
Reply and delete
Reply keeps its original eligibility. The dialog keeps the original message, Reply and Status fields. Save Changes saves the original reply and status and can notify parents. Delete keeps its original confirmation and record scope. Close remains usable while reads or saves are pending.
Loading and recovery
Required reads and pending saves disable data controls in the new layout. A failed read hides stale table values and offers Retry complaint reads for that exact active read. During later loading or failure, the table and reply draft remain retained. The original reply form and attachments stay unchanged.