Open Admin → Users & Privileges, choose the user, then View/Edit User Privileges. Use Find a privilege to search for Parent App OTP Portal.
There are two separate permissions: View the Parent App OTP portal and adoption analytics and Reveal a Parent App login code and see live code requests. Grant the permissions and campus boxes the person needs, then press Save Privileges. View and Reveal serve different purposes; two different permission descriptions are expected.
Repeated copies of the same permission were a software bug. Setting up another school could recreate a permission that had already been renamed or expanded. The repair removes redundant copies from the list and keeps the original permissions used by the server. It does not grant extra access or change the campuses already authorized. Reload an already-open privilege editor before making changes. You do not need to tick several identical copies.
If access is still refused, check the original permission and its campus selection with your school administrator. If identical descriptions still repeat after reloading, report the screen and institute code to support.