Front Desk → Student Pickup helps gate staff record a family's arrival, office staff check the queue, and classrooms hear or see the names of children called for collection.
Before you start
Your school must enable pickup in Student Pickup → Settings & demo. A school administrator grants the four Front Desk privileges: Pickup Gate, Pickup Monitor, Pickup Public Display and Pickup Settings, with the correct campuses. Pickup starts enabled for NEC1166, NEC1601, NEP2369, NEST2581 and NEC767. Other schools must enable it and grant staff access. A restricted user without a campus assignment cannot use a pickup screen.
Try the announcement and display first
Open Front Desk → Student Pickup → Settings & demo. The demo works before pickup is enabled. Select an assigned campus, find a student by name and choose Demo student, or use Sample student · no school records. Student results have pages; only active students in your permitted campus are available.
Choose List or Ticker to see the display preview. Edit the Urdu wording on the left to try the current draft without saving it. Choose an installed Urdu voice, adjust Speed and Pitch, then press Listen to announcement. Use Stop demo to stop. Changing the student, wording, campus or voice also stops playback. The demo never creates a pickup pass, queue entry or live announcement.
Voice, speed and pitch are saved for your account on this browser and also used by Public display here. Configure them again on the actual announcement device. Only installed Urdu voices are offered. If none is available, install an Urdu voice on that device; the visual demo still works. Reset voice returns to the device's default Urdu voice and normal speed and pitch.
Parent pickup pass
In the Parents app, select the school and open Home → Pickup pass. The pass includes the active children linked to the signed-in parent's phone. It lasts ten minutes. Refresh replaces the previous pass. An expired or logged-out parent's pass is rejected. A student login cannot issue a guardian pickup pass. The pass identifies the family; staff must still confirm the authorized collecting adult.
At the gate
- Open Gate Scan and select the campus.
- Choose Pickup, then scan the QR using a two-dimensional USB/Bluetooth keyboard scanner, the supported browser camera, or paste the pass.
- Check each child's result. Siblings are handled separately. A repeated scan returns the same record for that child and day, even after handover.
Morning records a gate arrival in the office queue only. It does not mark attendance, send a message, or call a child for dismissal. Existing QR attendance and face attendance apps use different workflows; do not scan a pickup pass in those apps. Proprietary biometric or serial devices need a separate adapter.
Office monitor and fee holds
Office Monitor shows today's arrivals, current status and fee position. A student is overdue under the existing Fee Defaulters rule: an unpaid challan for this month or an earlier month. Future-month challans are excluded. Amounts follow the existing fee calculation; pickup does not create or change challans, payments or discounts.
If Restrict fee-defaulter announcements is enabled, an overdue child is held privately and omitted from the public screen and speech. Gate staff are directed to the office without receiving fee amounts. After speaking to the parent, an authorized office user can Release the display hold. Release does not mark a fee paid or waive money.
Mark a called child Ready. For Handover, confirm that staff checked the collecting adult. Handover removes the child from the public queue. A held child must be released first. Stale changes ask you to refresh rather than overwrite another user's action.
Changing the restriction rechecks today's open requests. Turning it on may hold a called or ready overdue child. Explicit office releases remain cleared. Completed handovers stay completed. Paying the fee can clear an unreleased hold on the next refresh.
Public display and announcements
Open Public Display on an authorized school account, choose the campus, and select list or ticker layout for that screen. Only called and ready pickup children appear, with name, class, section and available photo. Public data contains no fee amount, parent contact, reason for a hold or held child.
Announcements use Urdu. The Settings screen can change the Urdu sentence using {student_name}, {class_name} and {section_name}; the student name is required. No fee placeholders are available. A device without an Urdu voice keeps the visual board working and disables audio with an explanation. Open Voice & speaker settings to choose the Urdu voice, speed and pitch. Choose the screen's audio control to allow browser speech through the connected speakers or PA. The browser must stay open and online. Voice availability depends on the device. A call is spoken once per announcement revision on that screen. Audio stops when access or connection is lost; refresh the screen before continuing. Morning arrivals and handovers are not spoken. Test the speakers before dismissal; this is not an SMS or WhatsApp announcement.
Fee indicators on staff screens
The school-wide Global fee highlights setting adds a small overdue indicator to student management, Take Attendance, fee plans and challans. It uses the same defaulter rule and shows a status only. It grants no access to another campus or fee amount. Existing screen permissions still apply.
Useful limits
- The office queue uses pages and mode, status and name filters. Open pickup cases appear before morning arrivals and completed handovers, so a large morning queue cannot hide a child needing office action.
- Pickup is an arrival and dismissal queue, separate from the early-exit gate pass, visitor log and attendance register.
- Keep gate and public accounts assigned only to their needed screens and campuses. Protect the signed-in public display from unattended access.
- If a pass fails, check the campus, expiry, parent's current login and phone linked to the student's record. Ask the parent to refresh; never use another family's pass.