EDUBase tutorial videos are on module-wise YouTube playlists, and the built-in AI assistant links each how-to answer to the exact screen and its tutorial video. An in-app Docs page and live Google Meet training on request cover the rest.
Where are the EDUBase module tutorial videos kept?
EDUBase publishes its tutorial videos as module-wise YouTube playlists. Each playlist groups the videos for one area of the system, so a new admin or accounts clerk can work through their own module without watching everything.
These videos are available round the clock, so staff can learn outside the school day or replay a step while they work on the portal.
- Student Management
- Fee Management
- HRM
- Finance
- Exams
- Colour themes
- Bulk attendance
How do I find the right video from inside the portal?
You do not need to search YouTube yourself. The AI support assistant built into the portal answers how-to questions from EDUBase's own knowledge base and gives a deep link to the exact screen and to the matching tutorial video.
Staff can type the question in English or Roman Urdu, or speak it using voice input; the transcript is shown in Latin letters and answered like a typed question. Suggested Roman Urdu starter questions help first-time users get a useful answer straight away.
What if I prefer written guidance to video?
The portal has an in-app Docs page with guidelines for each feature, and new screens carry a page brief explaining what they are for. This suits staff who want to check a single step quickly rather than watch a full video.
The Docs page and the AI assistant are available at any hour, alongside the videos.
Can our staff get live training instead?
Yes. Live online training sessions are held over Google Meet and scheduled on request. This is useful when a new team joins, when a school is moving onto a new module, or when several staff need the same walkthrough together.
A common approach is to book a live session for the main workflow, then point staff to the module playlist and the AI assistant for day-to-day questions.
What tutorial material comes with onboarding?
During onboarding the school fills in a student data Excel, including campus and fee details. The EDUBase team uploads it, confirms with a screenshot, and shares the login URL, institute code and admin credentials together with a how-to video.
Old dues and past payments can also be loaded at this stage so the first challan is right, which means staff start learning on their own real data.
Who do I contact if a video does not answer my question?
Live help is available by WhatsApp group, phone and the in-app assistant from 9:00 AM to 5:00 PM on working days. You can also reach EDUBase Cloud at [email protected] or +92 300 0148829.
EDUBase training and self-help options compared
| Option | What it covers | When available | Best for |
|---|---|---|---|
| Module-wise YouTube playlists | Student Management, Fee Management, HRM, Finance, Exams, colour themes, bulk attendance | Round the clock | Learning a whole module step by step |
| AI support assistant | How-to answers in English or Roman Urdu with links to the screen and tutorial video | Round the clock | Quick questions while working on the portal |
| In-app Docs page | Written guidelines per feature and page briefs on new screens | Round the clock | Checking a single step in writing |
| Live Google Meet training | Online sessions led by the EDUBase team | Scheduled on request | New staff groups or a new module rollout |
| Onboarding how-to video | Getting started with the login URL, institute code and admin credentials | Shared at go-live | First login and initial setup |
| WhatsApp group and phone support | Live help with specific problems | 9:00 AM to 5:00 PM on working days | Issues the videos and docs do not resolve |
Related modules
- AI Assistant & Automation — Ask the built-in assistant in English or Roman Urdu, speak instead of type, and let it fill forms.
- Student Management & Admissions — Every student record, from first enquiry to leaving certificate, in one place.
- Fee Management & Challans — Fee plans, monthly challans, discounts, family payments and receipts, without spreadsheets.
- Staff Management (HRM) — Employee records, shifts, documents, letters, leave and the Teacher App login, in one place.
- Finance & Accounting — Chart of accounts, journals, ledgers, trial balance, P&L and balance sheet, fed by fees and payroll.
- Examinations & Results — From subjects and grading policy to award lists, result cards and date sheets.
- Student Attendance — Mark attendance from the class register, the Teacher App, a QR scan or a gate device, and tell parents instantly.
- Certificates, Cards & Print Designs — Student cards, certificates, letters and every printout in your school's own branding.
- Bulk Data Import & Onboarding Tools — Move from registers or another system by Excel: students, fee plans, old dues and past payments.